Refund policy

As we sell many different products, our returns policy varies product to product. Please read below carefully when making a purchase. 

For Standard Items (i.e. those with no customisation)

Standard items have a 30 day return policy (which means you have 30 days after receiving your item to request a return)

Your item must be in the same condition that you received them, unused, in their unopened original packaging. Return shipping expenses are at the customers expense and will not be covered by Sugar Kingdom. 

To start a return, you can contact us at info@sugarkingdom.com.au

For Custom/Customised Items:

Customised orders are non-refundable, so please choose your items carefully. If you are unsure about something regarding a custom/customised item, please contact us at info@sugarkingdom.com.au before you place your order to avoid disappointment - we are always here to chat!

Damaged Goods:

Despite our layers of protective packaging, sometimes packages or specific items are damaged in transit. While we can't control this, we are here to help. Please email info@sugarkingdom.com.au within 5 days of receiving your package if this happens to you, and be sure to include photo evidence of damage. 

For Cakes:

Payment terms:

- A $50 holding deposit is required to secure your date. The holding deposit will be credited to your deposit invoice once your cake brief is quoted. Your holding deposit is strictly NON-REFUNDABLE AND NON TRANSFERABLE should you decide to cancel your booking at a later date, so please ensure you are happy with our price guide and are certain you would like to book with us. 
- Upon briefing your design and approving your quote, a 50% deposit invoice (less your $50 holding deposit) will be issued and must be paid within 7 days to secure your order. If payment is not made within 7 days of this invoice being issued, the quoted price may change. 

- Your balance invoice will be issued 14 days prior to your event.



Refund policy: 

- If your order is cancelled with more than 7 days notice from event date, any balance payment made will be refunded, and deposit invoice will be credited for future use, with a 12 month expiry. 

- Orders cancelled within 7 days notice of event date will not be refunded, however a credit may be issued at Sugar Kingdom’s discretion. If there are items specific to your order that are not able to be used for future orders that are already purchased/on hand for your order, these may be deducted from the credited amount.